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We were very nervous about going from outdated paper methods of customer management, to a more computer software method. Jill at Softech walked us through the process, customized the CRM to our needs, and made the switch easier and more effective than we could have imagined. Keith has also been very friendly, knowledgeable, and helpful when we have had questions as we have gone along. We are so happy that we made the switch, and we are certainly glad we followed everyone's advice and went with Softech Solutions. I would recommend Softech to anyone looking to improve their customer management process..